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Rip Off Britain
Season 15 · Episode 23
Customer service meltdown
0.043mOctober 11, 2023
The customer service meltdown at one of Britain’s most trusted brands and how it’s caused chaos for thousands of people.
Episodes
- Episode 1Episode 1
- Episode 2Episode 2
- Episode 3Episode 3
- Episode 4Episode 4
- Episode 5Episode 5
- Episode 6Episode 6
- Episode 7Episode 7
- Episode 8Episode 8
- Episode 9Episode 9
- Episode 10Episode 10
- Episode 11Episode 11
- Episode 12Episode 12
- Episode 13Episode 13
- Episode 14Episode 14
- Episode 15Episode 15
- Episode 16One woman's £5,000 energy bill
- Episode 17Episode 17
- Episode 18The tax rebate with a sting in the tail
- Episode 19Flooded six times in six years
- Episode 20Holiday SOS
- Episode 21I lost £130,000 to a crypto scammer
- Episode 22Black market driving tests
- Episode 23Customer service meltdown
- Episode 24My 11-year-old son booked a £4,000 holiday by accident
- Episode 25Holidays
- Episode 26Scammers controlling your phone
- Episode 27David vs Goliath
- Episode 28The 30-minute phone call to cancel your broadband
- Episode 29Sunshine scams and cruise changes
- Episode 30I had to bathe my disabled son in the garage after a dispute with my insurer
- Episode 31Our 18-year-old house is crumbling
- Episode 32Threatened with a knife by an airport parking firm
- Episode 33I bought a house for £28,000 – but I was forced to hand it back
- Episode 34I was put on a different flight from my kids - because the plane was too small
- Episode 35Fake Taylor Swift tickets cost me hundreds
- Episode 36Has your car been clocked?
- Episode 37Charged hundreds of pounds to flush the loo
- Episode 38My solar panel misery
- Episode 39The holiday hotel that looked like a building site
- Episode 40My house is a building site